Frequently Asked Questions
Who is The English Chess Company?
We are a trusted retailer specialising in all things chess. Established in 1993, we provide high-quality Staunton chess pieces, luxury boards, and sets for chess lovers worldwide.
What products do you offer?
We offer a wide range of chess products, including chess sets for beginners and professionals, historical and themed sets, accessories like clocks, and much more.
Do your chess sets come with a warranty?
Yes, all our products come with a standard 3-year warranty, covering any manufacturing defects. Learn more about our warranty.
What materials are your chess pieces and boards made from?
We offer chess pieces made from boxwood, ebony, acacia, and more, while our boards are crafted from premium woods like walnut, maple, and mahogany.
How do I choose the right chess set?
We recommend entry-level sets for beginners, while collectors might prefer our luxury or historical sets. Our team is happy to help if you need guidance.
Can I customise a chess set?
Yes, we offer customisation for select sets. Contact us for personalisation options like wood choice and engravings.
What is the delivery time for orders?
UK orders arrive in 3-5 business days, Europe 5-7, and international orders within 7-14 business days. Read our Delivery Policy for more details.
Do you ship internationally?
Yes, we ship worldwide. Costs and times vary depending on your location.
What if my order arrives damaged?
In the rare case that happens, contact us immediately with photos, and we will arrange a replacement or refund.
How do I care for my chess set?
To maintain your set, avoid extreme temperatures and direct sunlight, and regularly clean with a soft cloth. For wood sets, use polish to keep them looking their best.
Can I return my chess set if I’m not satisfied?
Yes, we offer a 30-day return policy. The product must be in its original condition for a refund. View our Returns Policy for more details.
Do you offer bulk discounts for clubs or schools?
We offer bulk order discounts for schools and clubs. Please contact us for a quote tailored to your needs.
What makes Staunton chess pieces special?
Staunton pieces are the standard in chess design, renowned for their simplicity and elegance. All our Staunton pieces are handmade, weighted, and felted for a smooth playing experience.
What payment methods do you accept?
We accept major credit/debit cards, PayPal, and bank transfers. All payments are processed securely.
Can I track my order?
Yes, we provide tracking numbers for all orders once they’re dispatched, allowing you to follow your package’s journey.
Do you offer gift-wrapping or special packaging?
We offer elegant packaging and gift-wrapping options. Just let us know during checkout!
Are your products environmentally friendly?
We are committed to sustainability, using responsibly sourced materials for many of our wooden products.
Do your products come with a certificate of authenticity?
Yes, all luxury chess sets come with a certificate of authenticity, verifying craftsmanship and origin.
Can I visit your store?
We are primarily an online retailer, but private viewings can be arranged by appointment. Contact us for more details.